Privacy Policy

Last updated on July 28, 2024

AceIQ (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information when you visit our website (“Site”) and use our services (“Services”).

By accessing or using our Site and Services, you agree to the terms of this Privacy Policy. If you disagree with any part, please do not access the Site or use our Services.

1. Personal Information We Collect

We collect Personal Information to provide and improve our Services. This information may include:

• Information You Provide:

  • Account Information: Name, email address, company name, etc., when creating an account.

  • Payment Information: Credit card details, billing address, etc., when purchasing Services.

  • Communication Information: Information provided when contacting us, such as through forms or emails.

• Information Collected Automatically:

  • Log Data: IP address, browser type, operating system, referring/exit pages, timestamps, etc.

  • Cookies and Similar Technologies: We use cookies to collect information about browsing behavior. You can instruct your browser to refuse cookies, but this may affect Site functionality.

  • Usage Data: How you interact with our Site and Services, such as pages visited, links clicked, etc.

  • Device Information: Device type, operating system, unique identifiers, and mobile network information.

• Google Analytics:

  • We use Google Analytics to collect usage data and improve our Site. Google Analytics uses cookies to collect information like your IP address, browser type, pages visited, and time spent on site.

  • To learn more about how Google uses data, visit: https://policies.google.com/privacy/partners.

  • You can opt-out of Google Analytics by installing the browser add-on: https://tools.google.com/dlpage/gaoptout.

2. How We Use Your Information

We may use Personal Information for purposes including:

• Providing, operating, maintaining, and improving our Site and Services.

• Processing transactions and sending related communications.

• Responding to your comments, questions, and requests.

• Providing customer service and support.

• Personalizing your experience and delivering relevant content.

• Monitoring and analyzing trends, usage, and activities related to our Site and Services.

• Detecting, investigating, and preventing fraudulent or unauthorized activity.

3. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party providers who perform services on our behalf (e.g., payment processing, data analysis). This includes Google Analytics, as described above.

• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

• Legal Compliance: If required by law, regulation, or legal process.

• Protection of Rights: To protect the rights, property, or safety of AceIQ, our users, or others.

4. Personal Information Retention

We retain Personal Information for the shortest time necessary to provide Services, meet legal obligations, and fulfill the purposes described in this Privacy Policy. Retention periods vary based on the type of information and applicable legal requirements.

5. Data Security

We implement reasonable security measures to protect your Personal Information, but no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You may have certain rights regarding your Personal Information, including:

• Access: The right to request access to the data we hold about you.

• Rectification: The right to request correction of inaccurate or incomplete data.

• Erasure: The right to request deletion of your data, subject to certain conditions.

• Restriction of Processing: The right to request limitations on how we process your data.

• Data Portability: The right to receive your data in a portable format.

• Objection: The right to object to our processing of your data, subject to certain conditions.

To exercise your rights, please contact us using the information below.

7. Minors

We do not knowingly collect information from children under 16. If you become aware that a child has provided us with Personal Information, please contact us.

8. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy applies solely to our Site and Services. We encourage you to review the privacy policies of third-party websites.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will post any changes on this page. Continued use of our Site or Services after any modifications constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at mail@aceiq.ca.